Privacy Policy

1. Introduction

This Privacy Policy describes how szi99 ("we," "us," "our") collects, uses, stores, shares, and protects the personal information of users ("you," "your") who access our online gambling platform at https://szi99.cam. By creating an account and using szi99 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

szi99 is committed to safeguarding your privacy and ensuring the security of your personal information. We recognize that the trust you place in us when providing sensitive data — including your name, contact details, financial information, and gambling activity — is a responsibility we take seriously. This Privacy Policy outlines our data practices in clear, transparent language so you understand exactly what happens to your information when you use our platform.

This Privacy Policy applies to all users of szi99, including visitors to our website, registered members, and individuals who interact with our customer support team. It covers personal data collected through our website, mobile applications, email communications, and any other channels through which you engage with szi99 services. If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer at [email protected].

2. Information We Collect

2.1 Information You Provide Directly

When you register for an szi99 account, we collect the following personal information:

• Identity Information: Full name as it appears on your Indonesian identity card (KTP) or other government-issued identification, date of birth, place of birth, and nationality.
• Contact Information: Email address, phone number (mobile), residential address (street address, city, province, postal code).
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers for account recovery.
• Financial Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals, e-wallet account information (OVO, DANA, GoPay, ShopeePay), transaction history, and payment preferences.
• Verification Documents: Copies of identity documents (Indonesian KTP, driver's license, passport), proof of address (utility bills, bank statements), and selfie photographs for identity verification (KYC) purposes.
• Communication Data: Content of messages you send to our customer support team via Live Chat, WhatsApp, email, or in-app messaging, including any attachments, screenshots, or documents you provide.

2.2 Information Collected Automatically

When you access and use szi99 services, we automatically collect certain technical and usage data:

• Device Information: Device type (smartphone, tablet, desktop computer), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, device identifiers (IMEI, advertising ID), and mobile network information.
• Usage Data: Pages visited, features accessed, time spent on each page, click-through rates, search queries, game preferences, betting patterns, deposit and withdrawal frequency, and navigation paths through the szi99 platform.
• Location Data: IP address, approximate geographic location (city and province level) derived from IP address, and precise geolocation data if you grant permission through your mobile device settings. We use this data to verify that you are accessing szi99 from within Indonesia as required by our Terms & Conditions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize you when you return to our platform, remember your preferences, personalize your experience, and analyze site usage. You can manage cookie preferences through your browser settings, but disabling cookies may limit certain functionalities of szi99 services.

2.3 Information from Third Parties

In limited circumstances, we may receive information about you from third-party sources:

• Payment Processors: Verification of payment transactions, confirmation of bank account ownership, and fraud detection alerts from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay).
• Identity Verification Services: Confirmation of identity document authenticity and matching of provided information against public records databases to prevent identity theft and fraud.
• Affiliate Partners: If you accessed szi99 through a referral link or promotional code, we may receive limited information about the source of your referral to credit the appropriate affiliate partner.

3. How We Use Your Information

3.1 Providing and Managing Services

The primary purpose of collecting your personal information is to provide you with access to szi99 gambling services. Specifically, we use your data to:

• Create and maintain your szi99 account, including verifying your identity and age (21+ requirement) to comply with responsible gambling regulations.
• Process deposits and withdrawals through Indonesian banks and e-wallets, ensuring funds are transferred to the correct accounts.
• Enable you to place bets on sports events (BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League), play casino games, participate in togel lottery draws, and watch live sabung ayam streams.
• Track your betting history, game activity, winnings, and losses for account management purposes and to provide you with accurate transaction records.
• Apply bonuses, promotions, and loyalty rewards to your account according to the terms and conditions of each offer.
• Communicate important account information, such as deposit confirmations, withdrawal approvals, bonus notifications, and security alerts.

3.2 Security and Fraud Prevention

Protecting szi99 and our users from fraud, abuse, and security threats is a critical use of personal data. We analyze your information to:

• Detect and prevent fraudulent activity, including multiple account creation, bonus abuse, money laundering, collusion between players, and use of stolen payment methods.
• Monitor for suspicious betting patterns, such as arbitrage betting, insider betting, or coordination between accounts that suggests match-fixing or other integrity violations.
• Verify the authenticity of identity documents submitted during KYC verification to prevent underage gambling and identity theft.
• Comply with Anti-Money Laundering (AML) regulations by monitoring large transactions, unusual deposit/withdrawal patterns, and cross-border fund transfers.
• Investigate disputes, chargebacks, and player complaints to determine the appropriate resolution and maintain platform integrity.

3.3 Customer Support and Communication

We use your contact information to provide responsive customer service and keep you informed about your szi99 account:

• Respond to inquiries, questions, and support requests submitted via Live Chat, WhatsApp, email, or in-app messaging.
• Send transactional communications such as deposit confirmations, withdrawal status updates, KYC verification reminders, and account security notifications (these cannot be opted out of as they are essential to service delivery).
• Deliver promotional communications about new games, bonus offers, tournaments, and special events (you may opt out of marketing emails through your account settings or by clicking "unsubscribe" in any promotional email).
• Conduct user satisfaction surveys to gather feedback on szi99 services and identify areas for improvement.

3.4 Platform Improvement and Analytics

We analyze aggregated and anonymized usage data to enhance the szi99 platform:

• Understand which games, sports markets, and features are most popular among Indonesian players to guide our content expansion strategy.
• Identify technical issues, bugs, and performance bottlenecks that affect user experience and prioritize fixes accordingly.
• Optimize website and mobile app design based on user navigation patterns, click heatmaps, and conversion funnel analysis.
• Personalize your experience by recommending games and betting markets based on your previous activity and preferences.

3.5 Legal Compliance and Regulatory Obligations

As an internationally licensed gambling operator serving the Indonesian market, szi99 is subject to various legal and regulatory requirements that necessitate collection and retention of personal data:

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations mandated by our licensing jurisdiction.
• Maintain records of player activity, transactions, and correspondence for audit purposes and to respond to regulatory inquiries.
• Report suspicious activity to relevant authorities when required by law.
• Enforce our Terms & Conditions, investigate violations, and take appropriate action against accounts engaged in prohibited activities.
• Respond to lawful requests for information from government agencies, law enforcement, or courts of competent jurisdiction.

4. How We Share Your Information

4.1 Service Providers and Business Partners

szi99 works with trusted third-party service providers who assist us in delivering our services. We share your personal information with these partners only to the extent necessary for them to perform their functions on our behalf:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your deposit and withdrawal transactions. We share your name, account number, and transaction details with these financial institutions to facilitate fund transfers.
• Identity Verification Services: Third-party KYC verification providers analyze your identity documents and personal information to confirm your age, identity, and address. These providers are bound by strict confidentiality agreements and data protection standards.
• Customer Support Platform: Our Live Chat, WhatsApp, and email support systems are powered by third-party communication tools that store conversation history to enable our support team to provide consistent, high-quality assistance.
• Cloud Hosting and Data Storage: szi99 uses secure cloud infrastructure providers to host our website, store databases, and maintain backups. All data stored in the cloud is encrypted both in transit and at rest.
• Analytics and Marketing Tools: We use analytics platforms to measure website traffic, user engagement, and advertising campaign effectiveness. These tools collect anonymized or aggregated data and are configured to respect user privacy to the maximum extent possible.

4.2 Legal and Regulatory Disclosures

szi99 may disclose your personal information when required by law or when we believe disclosure is necessary to:

• Comply with a court order, subpoena, warrant, or other legal process issued by a competent authority.
• Respond to lawful requests from government agencies, law enforcement, or regulatory bodies investigating fraud, money laundering, or other illegal activities.
• Protect the rights, property, or safety of szi99, our users, or the public (for example, to prevent fraud or enforce our Terms & Conditions).
• Comply with Anti-Money Laundering (AML) reporting obligations by filing Suspicious Activity Reports (SARs) with relevant financial intelligence units when required.

4.3 Business Transfers

If szi99 is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor organization. In such an event, we will notify you via email and/or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 No Sale of Personal Data

szi99 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Any data sharing is strictly limited to the purposes described in this Privacy Policy and is governed by contractual agreements that require our partners to protect your information and use it only as authorized.

5. Data Security and Retention

5.1 Security Measures

szi99 employs comprehensive technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and szi99 servers is encrypted using 256-bit SSL/TLS technology (the same standard used by banks). Sensitive data stored in our databases, including passwords and financial information, is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who require access to perform their job functions. All personnel with data access are bound by strict confidentiality obligations.
• Multi-Factor Authentication: Critical systems and administrative accounts are protected by multi-factor authentication to prevent unauthorized access even if credentials are compromised.
• Security Monitoring: We continuously monitor our systems for suspicious activity, attempted intrusions, and vulnerabilities. Automated alerts notify our security team of potential threats in real-time.
• Regular Audits: szi99 undergoes periodic security audits and penetration testing by independent third parties to identify and remediate vulnerabilities before they can be exploited.
• Secure Development Practices: Our software development team follows secure coding guidelines and conducts code reviews to prevent common security flaws such as SQL injection, cross-site scripting, and authentication bypasses.

5.2 Data Retention

szi99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal data associated with active accounts is retained for the duration of your membership and for a period after account closure as required by our licensing regulations (typically 5-7 years for financial and transaction records).
• Financial Records: Transaction history, deposit and withdrawal records, and payment information must be retained for at least 5 years after the transaction date to comply with Anti-Money Laundering (AML) regulations and tax reporting requirements.
• Identity Verification Documents: Copies of KTP, driver's licenses, passports, and proof of address submitted during KYC verification are retained for the duration of your account lifetime plus 5 years after account closure for regulatory compliance.
• Communication Records: Customer support conversations, emails, and chat logs are retained for 2 years to facilitate ongoing support and dispute resolution.
• Marketing Data: If you opt out of marketing communications, we retain your email address and opt-out preference indefinitely to ensure we do not inadvertently contact you again.

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with you as an individual.

6. Your Privacy Rights

As an szi99 user, you have the following rights regarding your personal data:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, contact our Data Protection Officer at [email protected] with your request. We will provide a comprehensive report of your data within 30 days, subject to verification of your identity.

6.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most account information directly through your szi99 account settings. For information that cannot be self-updated (such as your date of birth or identity documents), contact customer support.

6.3 Right to Deletion

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where consent is the legal basis for processing). However, we may be legally required to retain certain information for compliance with AML regulations, licensing requirements, or to resolve disputes. In such cases, we will explain why complete deletion is not possible.

6.4 Right to Object

You have the right to object to certain types of data processing, such as processing for direct marketing purposes. You can opt out of marketing emails at any time by clicking "unsubscribe" in any promotional email or by adjusting your communication preferences in your account settings.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that we transfer this data to another service provider (where technically feasible). This right applies to data you have provided to us with your consent or as part of a contract.

6.6 Right to Withdraw Consent

Where we process your personal data based on your consent (such as for marketing communications or optional data collection), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

6.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. Include your full name, registered email address, and a description of the specific right you wish to exercise. We will respond within 30 days of verifying your identity. There is no charge for exercising your privacy rights unless your request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee.

7. Cookies and Tracking Technologies

szi99 uses cookies, web beacons, and similar technologies to enhance your experience and collect usage data. A cookie is a small text file stored on your device that helps us recognize you on subsequent visits and remember your preferences.

7.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic website functionality, account login, and security features. Cannot be disabled.	Session or 1 year
Preference Cookies	Remember your settings such as language preference, currency display (IDR), and time zone (WIB).	1 year
Analytics Cookies	Collect anonymized data about how you use our website to help us improve performance and user experience.	2 years
Marketing Cookies	Track your visits across websites to deliver relevant advertisements and measure campaign effectiveness.	1 year

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive warnings before cookies are stored. However, disabling essential cookies will prevent you from logging into your szi99 account and accessing certain features. Disabling analytics and marketing cookies will not affect core functionality but may result in a less personalized experience.

8. Children's Privacy

szi99 services are intended exclusively for individuals aged 21 and older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and terminate the associated account. Parents or guardians who believe their child has provided personal information to szi99 should contact us immediately at [email protected] so we can take appropriate action.

9. International Data Transfers

szi99 is an international online gambling platform operated under offshore licenses. Your personal data may be transferred to, stored in, and processed in countries outside Indonesia where our servers, service providers, or business partners are located. These countries may have different data protection laws than Indonesia. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information, such as:

• Transferring data only to countries recognized as providing adequate data protection standards.
• Implementing standard contractual clauses approved by data protection authorities that require recipients to protect your data to the same standards we maintain.
• Ensuring that service providers are certified under internationally recognized data protection frameworks.

10. Changes to This Privacy Policy

szi99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to you via email notification to the address registered on your account and/or through a prominent notice on our website at least 30 days before the changes take effect. Your continued use of szi99 services after notification of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

11. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, or if you wish to exercise any of your privacy rights, please contact us:

• Data Protection Officer: [email protected]
• General Customer Support: [email protected]
• 24/7 Live Chat: Available directly on the szi99 website and mobile app
• WhatsApp: +62 812 3456 7890 (text messages only, 08:00-23:00 WIB daily)

We take all privacy inquiries seriously and will respond within 30 days of receiving your request. If you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your jurisdiction.